by Gabe Goldberg

“Whine, whine, whine,” “Gripe, gripe, gripe,” and even “kvetch, kvetch, kvetch” usually mean “Shut up; stop complaining.” But when things go wrong, complaining courteously to the right person with a specific remedy in mind can be rewarding.

If a company Web site has a “Contact us” link, start there with an email or telephone connection. Be polite, identify yourself, mention how you’re connected to the organization (current or potential customer, etc.), and describe your dissatisfaction. Staying calm and cheerful will set you apart from most people and will improve the odds of your getting satisfaction.
Click to continue reading…